Terms and Conditions of Use and Privacy Policy

Welcome to Rental Portal (rentalportal.io).

These Terms and Conditions govern access to and use of the comprehensive platform and the web stores provided by Rental Portal, which allow rentals (equipment rental companies) to publish their inventory, manage their operations and receive rental orders from registered customers.

For the purposes of this document, the following terms have the meaning described below:

• Truthful information: To operate on the Platform or process orders in the web stores, you must complete the registration form with accurate, current and complete personal and business information (name, ID, company name, email, phone, etc.).
• Customer profile: When a rental order is sent to a specific rental, a customer profile linked to that rental is automatically created.
• Confidentiality of credentials: The User is solely responsible for keeping their password and access credentials confidential, as well as for all activity carried out under their account.
• Suspension and cancellation: Rental Portal reserves the right to temporarily suspend or permanently cancel any account in case of false data, misuse or breach of these Terms.

• Technology intermediation: Rental Portal operates as a technology platform that facilitates the publication, booking and management of equipment rentals. Unless expressly stated otherwise, Rental Portal does not own the equipment published by Lessors and does not directly take part in its physical delivery or physical condition.
• Lawful use: It is strictly forbidden to use the Platform for fraudulent purposes, unlawful activities, violations of industrial property or third-party rights, or any act that harms Rental Portal's infrastructure.

• Title and legitimacy: Guarantee that it is the legitimate owner of the equipment offered or that it holds valid legal authorization to sublease or commercially exploit it.
• Accurate information: Keep technical specifications, prices, real-time availability and delivery conditions up to date, and warn about any known defect, wear or particularity of the equipment.
• Legal and tax compliance: Operate in compliance with all laws, tax regulations and safety rules applicable to equipment rental in its jurisdiction.

• Proper and diligent use: Use the rented equipment strictly following the manufacturer's instructions, workplace safety rules and the conditions agreed with the Lessor.
• Return: Return the equipment on the agreed date, time and place, in the same working and preservation condition in which it was received, except for natural wear from legitimate use.
• Incident notification: Immediately notify the Lessor of any breakdown, accident, breakage, loss or theft occurring during the period the equipment is in their possession.

• Rental prices: Rates, security deposits and additional charges per day/hour of use are set independently by each Lessor.
• Service / subscription fees: Rental Portal may apply platform usage fees or transaction commissions, which will be disclosed before the service is confirmed or the plan is purchased.
• Transaction security: Electronic payments are processed through secure third-party gateways and payment processors. Rental Portal does not directly store sensitive credit or debit card data.

• Each Lessor's policies: Terms for rescheduling, early cancellation, retention of deposits and refunds are set by each Lessor in its catalog or specific contract.
• Scope of Rental Portal: Rental Portal assumes no direct liability for refund disputes between users, although it may provide assistance or good-faith mediation to help reach agreements.

• No warranties on goods: Rental Portal gives no direct warranties on the suitability, performance or technical condition of the equipment published by Lessors.
• Limit of liability: To the maximum extent permitted by law, Rental Portal will not be liable for indirect damages, loss of profit, business losses or harm arising from failures of rented equipment or delays between the parties.

• All intellectual property rights, trademarks, logos, source code, interface designs and documentation associated with Rental Portal belong exclusively to Rental Portal or its licensors.
• Unauthorized reproduction, copying, decompilation, distribution or modification of any element of the platform is strictly prohibited.

Disputes arising from the use of the Platform or the interpretation of these terms will be governed by the laws applicable at Rental Portal's legal domicile, submitting to the competent courts of the city of Montevideo, Oriental Republic of Uruguay, except for non-waivable consumer protection jurisdictions.

Rental Portal reserves the right to update or modify these Terms and Conditions at any time. Any substantial change will be notified through the platform or by email. Continued use of the services after notification implies full acceptance of the changes made.

If you have questions about these Terms and Conditions, you can write to us at:

En Rental Portal, we value the privacy and confidentiality of our users' information. We are committed to protecting your personal data and handling it in accordance with best practices and current data protection regulations.

This Privacy Policy describes how we collect, use, store, share and protect the personal data of lessors, lessees and visitors of our platform and web stores.

We may collect and process the following categories of personal data:

1. Registration and Identification Data:
   • First and last name / Company name.
   • ID / RUT / CIF / Tax ID.
   • Email address.
   • Phone or WhatsApp number.
   • Encrypted password.
2. Billing and Payment Data:
   • Tax information required to issue receipts or invoices.
   • Confirmations of bank transactions or payment gateways (without local storage of full credit/debit card data).
3. Business and Activity Data:
   • History of rental orders, quotes, and inventory viewed or booked.
   • Customer profiles generated by the rentals' stores.
   • Communications and messages exchanged through support or the platform.
4. Technical and Browsing Data:
   • IP address, device identifiers, browser, operating system and interaction events on the website for audit and performance purposes.

We use the information collected for the following legitimate purposes:

• Platform Operation: Facilitate the registration, management and authentication of accounts and user profiles.
• Order Management: Allow the creation, confirmation, tracking and invoicing of bookings and rentals between Lessees and Lessors.
• Integrated User Experience: Make it possible that, once registered in the Rental Portal ecosystem, customers do not need to re-enter their contact details every time they operate with a rental within the network.
• Transaction Processing: Manage payments, settlements and subscriptions through secure integrations.
• Service Communications: Send operational notifications, order confirmations, security notices and policy changes.
• Security and Compliance: Prevent fraud, ensure the technical integrity of the infrastructure and meet current regulatory requirements.
• Continuous Improvement: Analyze usage metrics and browsing telemetry to optimize Rental Portal's features.

The processing of personal data is based on the following legal grounds:

• Contract performance: Processing is strictly necessary to provide the service and perform the usage or rental contract.
• Express consent: Given when creating an account, sending an order in a web store or expressly accepting these terms.
• Legal obligations: Compliance with tax, accounting and regulatory duties.
• Legitimate interest: Protect the security of the platform, prevent abuse and improve the service provided.

We only share data in the following exhaustive cases:

1. Between Lessors and Lessees: When generating or requesting a rental order in a web store, the User expressly authorizes Rental Portal to share their contact and billing data with the corresponding rental, and vice versa, in order to formalize the rental and create the customer profile.
2. Essential Service Providers: Cloud infrastructure providers, payment gateways, transactional email and analytics services, who process the information under confidentiality clauses and equivalent security standards.
3. Legal Requirement: When formally required by competent judicial, administrative or tax authorities.
4. Corporate Transactions: In the event of a corporate reorganization, merger, acquisition or sale of assets, ensuring the continuity of confidentiality obligations.

We adopt technical, administrative and organizational measures to protect personal data against unauthorized access, loss, alteration or unwanted disclosure:

• Encryption of data in transit using secure protocols (SSL / TLS) and storage of credentials with secure one-way hashing.
• Servers hosted in data centers with international security certifications.
• Restricted access policies based on the minimum necessary privileges for authorized technical staff.

The data subject has, at all times, the rights of:

• Access: Know what personal data Rental Portal holds about them and how it is processed.
• Rectification: Request the correction or update of inaccurate or outdated information.
• Cancellation / Erasure: Request deletion of their personal data when it is no longer necessary for the purposes for which it was collected (subject to legally required retention periods).
• Objection: Object to the processing of their data for specific purposes that are not essential to providing the service.

Rental Portal may periodically modify this Privacy Policy to reflect legal, operational or technological updates. Any relevant update will be published on the platform and will take effect from its publication or corresponding notification.

For questions about privacy, exercising your rights or doubts about how your data is handled: